At witts end with capitec

I am now at ends with capitec I have sent thru my bank staments three and every time I get the awenser that the debit for 336.99 did not go of and that ther was inseficent funds in my account affter I told the poeple at capitec and asked them but why did I not get that sms and that on the 25 th of december 2021 payment went off corectly but no one can aweser me because it is to hard for them to explain that so tomorroq I am gowing to take the money that is stil in my vapitec accpunt and move it ove to bank that knows qhat they are dowing tjank and have a nice day