@pay service on Capitec Banking App

I made a payment on the Capitec banking App for a fine. The @pay app and FinesSA cannot track the payment according to the reference. I went to Capitec Branch Middelburg Midwater. The consultant was helpful and phoned Capitec Head Office. Head office ended the call during the conversation with no useful results. They could not track where the payment went. My fine is still outstanding. The consultant phoned SAFines and apparantly they do not use @pay options but it is on the Capitec App. Please advise me what to do next. This is *****.