***** at Capitec.

It's not the first time this happened and I'm sure I'm not the only person experiencing this.

My last money was just debited for Uber eats in JHB and I live in CPT with no connection to ANYONE in JHB.

It was a R109 and I contacted capitec to ask them to reverse the charge. They want to charge me R70 to escalate to the nearest branch and an additional R80 for the actual escalation.

This is the 5th card I had to renew because of this same issue.

My theory is that Capitec is deliberately doing these debits so that they get some extra cash for the escalations which need to be paid regardless of whether the escalation gets resolved or not.

The agent Phumeza is also very ****y and unhelpful, not sympathetic AT ALL. and I'm just annoyed because they don't do this when I have money. Only when I'm on my last.

I suggest capitec changes some policies like trusting their customers when they say they're not from JHB and just reverse the damn charges. It really can't be that hard. Otherwise, just like many before me, I will be taking my business elsewhere.