***** at Capitec bank

This is not the client care of the bank but their handling of *****.I have reported a ***** case on the 8th of February.I have phoned many times and write an e-mail.The only answer i get is the case is still open and under investigation.Nothing further no explanation of what happened or when it will be fixed.She did not answer a phone call,was not on her app or bought anything onlineNo one can help.