AF
Alister F

1 reviews | Active since Nov 2018

25 Apr 2023, 16:34

************** at Brackenfell hypermarket branch

I had an unpleasant incident at the Brackenfell Hypermarket branch of Capitec where racial bias appears to be evident when serving customers. have reported the incident both in the branch and have written to their head office, detailing the time and also supplying a photograph of the staff involved. I have not received a reply nor less an explanation of why this has happened, 25 days after the incident was first reported Capitec customer service at this branch is appalling.

0
Replies (2)
Capitec Bank
Capitec Bank's reply25 Apr 2023, 19:24
Official
 Good day Alister 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 
AF
Alister F's update27 Jun 2023, 12:31
Reviewer Update
they closed this out without discussing the issues with me. no call from them