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1 reviews | Active since Dec 2016

05 Dec 2016, 02:15

@ 2am No access to my money system down

<p>Just filled my tank and now I can't pay because capitec is offline. I just called the call centre to find out why is my card ddeclining , even tried atm nothing. spoke to zekhona and her response was the is nothing I can do the problem will be sorted in the next hour. It's 2 am so I am expected to wait till it's solve? why not send sms to say systems are down ? same thing happened last year to me and all I got is I can not do anythin. To even add more this girl hangs up on me, are your staff not trained ? please tell me what must I do now because the is no comunication? i must wait till what time? poor customer service. so unprofessional. I am really annoyed a poor courtesy of an sms.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Dec 2016, 09:33
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank