Astonished

I went in today at Capitec Uitenhage to enquire about opening an account. I have an account at a other bank and struggled for days to get me registered for online banking and struggled with the app that kept on saying details are not the same at the bank, so I was quite frustrated and instead of going there for the third time, stand in long ques and waste my time without the proper help I went to enquire at Capitec for an account. I was very surprised at this lady her name was Laverne that was so friendly (something that is very rare at all businesses in South Africa). She was helpful. She explained everything to me. I was amazed how she knew all the products,how she knew everything about the bank and how quickly she helped me open an account, help me put the app on my phone and register for online banking and showed me everything on the app. I was really impressed it made my day. This was the best service I ever received in my life. I told her you are truly a GREAT REPRESENTATION of your bank. I totally saw Capitec in a new light and I would never in the past open a account there or advised people not to bank there, because of my own views, but Laverne totally changed my mindset. Well done to Capitec Uitenhage and a great employee!!! I'mVERY excited to be a client of Capitec now. Excited about banking. Keep up the good work.