Assistance not given despite the fact that the inquiry was for the benefit of the business.

I have a loan with Capitec Bank. I was supposed to switch my salary to Capitec, but i just found out my salary will still be paid to FNB account. I phoned the call center earlier to check debit order details because I am not sure if the Capitec consultant changed the details since i confirmed that i will switch to Capitec. I wanted to make sure that the debit order goes smoothly on the 25th. I failed a petty security question and the agent could not assist me. I will not have a chance to go to the branch this week. should the debit order dont go through on Tuesday, I will not entertain any debt collection phone calls.