Assistance after review was written

After I had written a bad review, the complaints management department contacted me. they never tried to change how they do things, instead they told me the only way they could assist, which I am not sure resolves my issue but at least it was more information that the branch's ( Carnival Mall and Rosebank) or customer service line had given me. it took a while but they did follow through will trying to assist me, which I appreciate. for now I will stay with Capitec and will see how it goes. if I can give Capitec one people of advise, please get your staff counselling they all look like they are about to attend a funeral, and the customer is inconveniencing them .