DM
Dzunani M

1 reviews | Active since Aug 2025

30 Aug 2025, 13:12

Assist me recover the money

Dear Peter,

I hope this message finds you well.

On [insert date], I attempted to deposit R2,800.00 via Capitec’s cell phone banking service to a family friend whom I owe money. Unfortunately, while entering the cell phone number, I mistakenly captured the last digit incorrectly. This resulted in the funds being deposited into the wrong recipient’s account, belonging to Cell phone linked – M OMosanya.

I immediately contacted Capitec for assistance, but I was informed that they cannot reverse the funds without the consent of the unintended recipient. Since this was a genuine mistake on my part, I kindly request your intervention and assistance in helping me recover these funds.

This amount is very important to me, and I will highly appreciate any guidance, mediation, or action that can be taken to ensure that the money is returned.

Please let me know if you require supporting documents such as the proof of payment, date, time, and transaction reference number.

Thank you in advance for your support and assistance.

Kind regards, Dzunani Mabasa

0
Replies (2)
Capitec Bank
Capitec Bank's reply30 Aug 2025, 14:38
Official
Good day Dzunani Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
DM
Dzunani M's update31 Aug 2025, 18:34
Reviewer Update
i will appreciate if you can recover my money