ASHAMED CAPITEC BANKER !

Good day

Im extremely and utterly disgusted by Captiec service ! To my surprise my account has been blocked and Im expecting my first salary in months ! Now I cant access it.

So The story is that I was Hi jacked and my account was hacked and used. R7000 was deposited into my account by family as RANSOM ! and withdrawn by the ******* who held me at gun point took my phone and used it .

this was reported to SAPS . I later then decided to block the card and deactivate my phone app as this was a horrible experience and almost lost my life for a mere R7000 . Case no is 633/4 /2019 - Detective Makgato from germiston police station is attending to the investigation.

I was unemployed and moved to JHB to find employment when this happened. April . I started working for Kick Start Bikes in wynberg and my salary was paid into this account yesterday as I received an sms from my employer. I walked in this morning and other Capitec clients were paid so I called in to enquire. I was advised to go into the branch which I went into the Alex Mall and I spent two hours from 830 am to 959 . The branch manager was of no assistance and got annoyed with me ! which I dont appreciate at all. NO ONE informed me that this account was blocked or HOLD . I haven't received feedback from any one at capitec to at least tell me what is going on ?

Now Im stuck without cash ! no statements to prove that the funds are not reflecting so I can inform my employee of this situation. What annoyed me is that the guy helping me asked for a doctor report showing that I was beaten up as I explained what happened and they forced me at gunpoint to give them my banking pin on the app. There is no accountability by the branch manager as I was told its Edward dealing this case at the ***** department and he wasnt picking up his phone. I asked for his line manager as I need to get paid so I can get to work and put food on my table for my family after this horrible experience ! Now I requested for you guys to verify this and requesting a refund of the ransom money as I feel so guilty that my granny who is 85 from New Zealand who deposited the money to help her grandson who needed help at that time. I didnt ask for this account to be CLOSED ! this is a huge inconvenience which you dont have support and inform clients of what you are doing to my account ! Debit orders returning and making me go further in debt . What about that call center when you need to call in ... this is a nightmare. ! I came in in April advising your bank that the phone was ****** and I need to deactivate the app as the guys still have my phone. And my new number is 081 *** and NOT *** as per your records . every time I call in I fail the questions and get told to come into the branch ! Do you know how difficult it is taking time off work when you new at a company ! And then When I do go into the branch No one calls me back and can assistance. So what do you have branches for ?:

Im utterly disgusted and ashamed ! Im going to social media now since I have to follow up on this . CAN SOMEONE GET BACK TO ME ABOUT MY ACCOUNT ! HOW DO I TELL MY EMPLOYEE THE FUNDS ARE NOT REFLECTING WITHOUT A STATEMENT ! ?? BRANCH MANAGER HAD NO INTERESTED IN HELPING DIDNT CALM ME OR ANYTHING !

SO NOW I WAIT AGAIN !

SOMEONE HELP ME PLEASE !

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