As usual, useless service at Meyerton branch

My wife was assisted by Mohammed in stopping a future debit order. After confirming that the debit order had been cancelled we left satisfied, until 10 minutes later, we received a sms stating that the previous month's debit order had been reversed back into my wife's account! So back to Capitec to now urgently redeposit the incorrect reversal and reconfirm the supposedly cancelled debit order. We were assisted second time around by Salaminah who was very helpful and went out of her way to help us fix everything.<br> <br> That been said, I find it unacceptable that such a mistake can be made, at no point did we ask for a reversal to be made, I don't see how a stop order can be confused with this!? Also, apart from Salaminah's extra-mile service, the overall attitude at this branch stinks, everyone acts like they're doing you a huge favour, they could all learn from your other far superior branches. <br> <br> Also, my wife needs her reversal fee and additional transaction fees refunded to her, regardless of how small they may be, if she has to pay for employee error than she will be moving her bank to me in the next week. Sadly, this experience has dissauded me from joining your bank.