FM
Felicia M

1 reviews | Active since Sept 2017

14 Apr 2022, 13:43

As i wait with a sick child...

i just had the worst experience with capitec.

according to our agreement, your debit order should go off from my salary but instead of this, you debit the last remaining amount from my account.

Like what am i supposed to eat over the weekend and to make matters worse, my child is sick.

When i log a ticket, I'm told that feedback will be given within two hours??? its been over two hours and i am at the doctors office waiting for payment so i can for consultation fees.

If I knew what i know now, i would have done things differently this morning when someone paid me what she owed me....

capitec ***

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Apr 2022, 18:08
Official
Good day Felicia 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank