AS Annandale

Last year in August someone i thought was a friend paid money in my account. He said that his friend deposit the money and i must send it to him via spar as his child need school shoes. This was all part of his ****. He borrow the money and told his friend i will paid it back. His friend then phoned Capitec and said that i owe him the money and that they must put hold on my account. He phoned me and said he gonna open case at police and i was then hold as the bad person and although i went to police as well Capitec only take the other client side. He is still using his account and still ******** people. Maybe its because i was white. After several months and lots of calls and emails i was able to get the money that was still in my account. Then on the 15th June SARS paid money (R3375) in my Capitec account that was put on hold. I got an SMS from Capitec stating that the money was deposited and that the balance is now R3360. They took R15 services fee as well. The tax consultant did not change the banking details. I have explained the dilemma at the local branch (Meadowdale Mall) where my accounts once was. They told me sorry we cannot help you after i had to bring proof that the money was from SARS. They said they the forensic dept need to contact SARS, even though i give them the relevant documents. I ask what the time frame is and they said no time frame. For i know that they take up to 6 weeks to reply on emails. Up to to 50 min before they answer the phones. The staff at branch level is not very helpful either and got a very don't care attitude. I need someone to actually react as they never called back to give feed back as I have to go to the bank to find out nothing is done all the time. This is very bad customer services. And for the reputation of Capitec Bank.