ARROGANT UNPROFFESSIONAL AND RUDE CAPITEC BRANCH CONSULTANT

On the 06/08/2022 i went to capitec bank in vosloorus chris hani mall next to game.I went to counter 6 and was helped by a consultant named Rori.I told him i have two accounts in my name and the other one it has my sons name and i want a bankcard for that account,i was carrying a birth certificate and immediately Rori told me i must open an account.And jokingfully i said no i was working for this bank and i know he would say i must open an account for sales purpose.He immediately attacked me and told me he knows what he is talking about and i said but u not in my profile as yet how do you know.i asked him to explain what is a flexible saving account which is my second account in my sons name.He was not interested to explain that.He was so rude and arrogant and he kept on attacking me and i ended up saying can i be assisted by someone because i felt he was rude and arrogant.To me it felt like he is used to treating customers like this bcos he kept on looking at the lady sitting next to him(his colleage and he seemed to be enjoying what he was doing, telling me the way to get off.He treated me like im nothing and to make matters worse he kept on talking about me to his colleage even when i left his desk and was waiting for Neo the other branch consultant to help me.I think i will close my accounts going forward if im going to be assisted by unproffesional capitec staff who think they can argue with customers and treat them like they are nothing.And i think Rori i used to these kind of behaviour and he gets away with it most of the time.Some guy came and apologised while the other consultant was helping me and this consultant named Neo was so calm and its not the first he helped but as for Rori i have never seen such an attitude and behaviour he is the worst honestly . I am really dissapppointed and still hurt and angry even today.