Arrogant consultants

In December of 2022, I made a query which was resolved in january.The same query came up and had to go to the branch AGAIN after your rude consultants deemed me unworthy of assistance.I went to the branch where I was told to wait and my call got dropped twice after explaining my situation to the consultants who only wanted their KPA and nothing else. I called again for the 3rd time and had the pleasure of a painful conversation with THOBILE NDIMANDE. Irate as I was,I managed to keep calm and try and explain to her the situation. Upon realising that the consultant was only interested in a payment arrangement,I asked what is the name of her manager and she refused to give it to me starting that it's not necessary. With her talking over me, not listening to my statements and not answering my questions,the conversation which started well, ended up being a waste of my time and my lunch break....why is she refusing to give me her manager's name when she didn't do anything wrong!! Is she doing me a favour by giving me a chance to talk!! Poor service is an understatement....