Arrogant Capitec Bank

First of all I was satisfied with Capitec bank (up till now) and actually closed my business account with Standard bank to move to Capitec. I have a complaint now and tried to resolve it at my Capitec branch here in Somerset Mall, but the lady went into an arguing and confrontational mode.

I have a main account under my name, and a sub-account under my business name, (Prospective Innovations). For my business I use the Prospective account, that appears on all my invoices. It works well and I never had any problems. I recently got an order from Dubai, and as with all local transactions, I sent them an invoice under the "Prospective" name and account number. Before sending the invoice, I confirmed with Capitec to make sure they accept foreign payments.

I then got confirmation from the client in Dubai that the transfer was done. I waited for about two weeks now and no overseas payment reflect on my account. I went to the Capitec bank and found that the money was sent back because "my name did not appear on the transfer document"?????? My name definitely do not appear on invoices for local clients.

I lost the order because of this delay. Low banking costs is not everything in this world if you loose deals.....

My questions that I need a reply on: - Why did Capitec bank not contacted me when they saw an overseas payment? - Give me a reason why I should continue business with you if I may loose money because of, what I see as an unconcerned, insensible attitude from Capitec.

I CONTACTED CAPITEC PER EMAIL THREE TIMES BUT AFTER ELEVEN DAYS GOT NO REPLY BAC****

WORSE SERVICE EVER!!!