1 reviews | Active since Apr 2017

28 Apr 2017, 22:17

ARROGANT BRANCH MANAGER

<p>My husband Jayson Johnson went to the bank today 28/04/2017 to request a bank statement instead he got ill treated and told to just close his account.PHINDILE CAPITEC BANK BRANCH INDUSTRIA CROESUS please go back for TRAINING IN CUSTOMER CARE SERVICES really. Whoever told you to tell a client to CLOSE THEIR BANK ACCOUNT AS YOU DO NOT NEED IT THAN LADY YOU DO NOT LIVE UP TO THE VALUES OF THE BANK.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply02 May 2017, 09:19
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank