Arrogant and heavy-handed Capitec

On 06/06 I made an eft payment to Standard Bank - everything seemed fine, proof of payment was generated. When the money didn't arrive at Standard Bank I checked back in the Capitec account. Inexplicably Capitec had reversed the payment without any notification or explanation. Between Capitec and Standard Bank followed a finger-pointing exercise, with Bulelani from Capitec on the WhatsApp chat arrogantly proclaiming that 'if Capitec allowed the payment in the first place why would they suddenly reverse it'. This was a time-sensivive payment, so I tried it again, exact same amount and same recipient, and this time it went through, no problem. But, blow me down, Capitec had now placed a hold on the reversed original payment and any remaining balance in the account!!! More email and WhatsApp chats and today, more than a week later, the money still has 'a hold on it'. Still no real explanation (other than that the funds had been placed on hold as part of routine anti money laundering measures). The arrogance of this bank - how they have strayed from the values they were founded on. No apology, just hiding behind a 'routine' that lumps you in with common ********s and *****sters. Interesting how this 'routine' let the exact same transaction go through unhindered 5 days later? And when I asked Lindiwe to be escalated to a manager on the WhatsApp, the request was simply ignored.