Arrogant and aggressive behaviour by ZODWA MBANGWA (ABM CAPITEC BANK: GARDEN ROUTE MALL)

We were subjected to the most humiliating treatment by Zodwa Mbangwa (ABM) during a visit to the bank on Saturday 1 August 2020. She was arrogant and aggressive and we were virtually chased out of the bank for not wearing a mask properly and not maintaining social distance whilst concluding a large transaction! If this is the way customers are spoken to by an Assistant Branch Manager, I will be very hesitant to visit a Capitec Branch in a foreign town in future. Luckily we were assisted in a very professional and friendly manner by Timothy Bruiners who succeeded in restoring my confidence in the Bank to some extent.