1 reviews | Active since Nov 2015
Arrears messages paired with poor call center agent
I receive arrears amount sms's which just makes me upset as I work hard to keep an excellent credit score. I reply as requested on the SMS to have an agent phone me back. Once an agent finally picks up the call back she promptly drops the call as she is clearly in no mood to deal with an irate customer. My agreement with Capitec is to debit my account on the 27th of each month and they generally debit the account early. I checked this morning and saw that the loan debit order has been processed on my account and yet I get arrears messages. I do not appreciate my credit profile being affected due to either poor management or poor systems development and I really don't appreciate call center agents not being in the mood to that for which they earn a salary
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
I would like to extend a sincere word of thanks to the gentlemen who I spoke to as he took the time to explain to me the cause as well as the actions taken by Capitec to rectify the issue, it is much appreciated.
I would like to extend a sincere word of thanks to the gentlemen who I spoke to as he took the time to explain to me the cause as well as the actions taken by Capitec to rectify the issue, it is much appreciated.