Are Capitec now steeling from their customers?

If I could have rated zero stars I would.

So my question is.... are Capitec steeling from their customers?

On thursday I swiped my card to make payment at a service station. My card declined although I knew there was funds in my account. The attendant said lets try again so we did. Card still declined. I tried to draw money with no luck. Message was transaction timed out. All of a sudden the money went off from my account (for the transactions) but it wasn't paid to the service station. My account was on a 0 balance within 30min as all those tried transactions went through. I phoned Capitec customer care and Ivanish du Pont said that Capitec are having issues but I must mail my slips to her and she will get the money returned to my account. So I did. 2 of the transactions were returned but not the rest. It is now almost a week later and I still had no luck with Capitec returning my money. The mail i received from them this morning said the money never went off from my account as the transactions declined. So if my money is not in my account, not with the service station, then were is my money? I have been a Capitec customer for many many years but I am extremely disappointed in Capitec and the way they are making it off as if I don't know what I'm talking about or don't know what's going on in my own account. Shame on you Capitec Bank. I truly hope that this has not happened to anyone else. I am a Widow with kids to provide for and you have 100 excuses for not returning my money.