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NV
Nomfundo V

1 reviews | Active since Nov 2025

29 Nov 2025, 13:13

APPROVED DEATH CLAIM TAKING FOREVER TO PAYOUT

My brother passed away in September and had a life cover with Capitec he named my mom as the beneficiary.On the 7th of October 2025 we submitted a claim with all the documents at Highveld Mall Capitec in Emalahleni was helped by Ntombi,we even sent an email to follow up only to find that she didn't submit the claim and when she did submit at the later stage she submitted a wrong claim.Then we went to follow up at Emalahleni Mall Capitec a guy helped and submitted all the documents correctly and got feedback that the claim is approved now it's been 3 weeks still the money is not in and my mom is a Capitec client.Capitec clearly states that they payout within 3 - 5 working days.My mom is a pensioner and when my brother died he left her with a 10 month old baby we don't know where the baby's mom is.I'm left alone taking care of my my and my brother's baby.We need the money babies are very expensive and I've got kids of my own to take care of as well and the money I make is not enough

0
Replies (7)
Capitec Bank
Capitec Bank's reply01 Dec 2025, 08:39
Official
Good day Bheka Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
NV
Nomfundo V's update01 Dec 2025, 23:47
Reviewer Update
Thank you for getting back to me, your urgent response to this matter will be highly appreciated
NV
Nomfundo V's update01 Dec 2025, 23:50
Reviewer Update
My name is Nomfundo not Bheka so I hope your consultant will contact me with a relevant matter not Bheka's
NV
Nomfundo V's update03 Dec 2025, 11:00
Reviewer Update
It's the second business day and no one has contacted me or my mom with answers, it's really disappointing how you are treating your clients especially with urgent matters.TERRIBLE TERRIBLE TERRIBLE!!!!
NV
Nomfundo V's update04 Dec 2025, 16:13
Reviewer Update
Thank you very much she told me of the call now still waiting for funds
NV
Nomfundo V's update08 Dec 2025, 14:13
Reviewer Update
When Capitec called my mom last week they told my mom that they're done with the SAPS accident report investigation and she should expect the money before the end of the week, it's Monday still no money and my mom called the toll free number and was directed to complains department of which they also couldn't help.Please call my mom and let her know the exact date she should expect the money.
NV
Nomfundo V's update12 Dec 2025, 00:02
Reviewer Update
Finally after months of struggling to get my brother's policy paid Capitec kept to their word and paid all thanks to hello Peter, please do better with your customer service next time