APPRECIATION

On the 05 March 2020 i transferred money (R1226)to the wrong person who uses an FNB account .After i saw that i had swapped numbers on the account number i called the Capitec Bank call centre and was assisted by a lady called ZANDILE MABASO,THIS lady was very professional with me.She calmed me down and told me the process and how they will handle the matter.When she asked me authentication questions she told me to relax and think well.She explained that it might take 14days to resolve the matter and that if the person whom i transferred money to wont refund me then still they will call and give me feedback.On the 10th March 2020 i received an Sms indicating that my R1226 was back in my account.I thank you Zandile Mabaso for your great service and humbleness.Not many consultants are patient with clients/customers.your service was 120.Capitec Bank should be proud to have an employee like you.