Application not paying references on time.

I made a payment for my DSTV Account on the 30th November 2017 only to be getting text messages from Multichoice that they are about to suspend my account but did not take that serious as these text always come even after you have paid but to my suprise my account has been suspended and had to call multichoice to get feedback that nothing is reflecting on their side and also called the Bank that is currently not stick to what they should be doing.Spoke to Viwe from Capitec had a conversation for over 30minutes without getting the query resolved as I have been advised that it multichoice problem and have asked how is that my problem as the money is out of my account and why should I spend my airtime fixing something that it's not the first time it has happended to me . Why Do they keep upgrading an Application that is not working and why do they deduct money and advise me to get proof of payment why should that be the process and I am now waiting for the Consultant to Email me proof of payment which I was advised that they experiencing system problems which I barely do not understand why would you upgrade your App if you do not have the correct infrastructure for your serves.And would like to get a call from any of Capitec Mangers or whoever deals with complains . My tel number ********** or **********