Application ***** 1 to 3 days bull****

1 to 3 business days my ****. I initially made an online application for a credit card with your bank. I sent my 3 recent payslips, 3 month bank statements, id copy as requested. They started processing the documents and application and this is where it started. They came back to me stated i have to go to branch (3 days later) for Biometric verification for some reason, could not provide a reason. 2 days later i went to a branch for Biometrics and did them then i proceeded to wait. Another few days passed and i sent in a query via email and whatsapp as too why its taking so long and why the wait, then i got told that its locked and they cannot proceed and i need to go to branch which i did again. At branch i was advised that there is application ***** with capitec on my name due to payslips showing my nickname and not ID names which i corrected in process of doing all of this and sent them. At the branch i did the same again, sent all my updated paperwork with my letter from Payroll/hr that the name correction had been actioned.

I am still waiting on a reply and today is day 4 of this process and no reply. I have logged a complaint with ref ***4.

I would appreciate if any help can possibly be shared as this is absolutely pathetic service.