Appauling Service from Capitec ***

I unfortunately mixed up one digit on my cellphone app whilst making a cell phone registered payment and ended up making a payment of R1500 into the wrong account. I immediately called the customer care line and received such good service. I unfortunately did not pass the security check and was advised to go into the branch where the real problem started. For the first time being a capitec client I received such horrible service. The young lady that assisted me was so reluctant to help me and gave me all the difficulties about trying to get my money back, I felt she was trying to convince me not to attempt to get my money. She made me feel so inadequate asking me "why didn't I check the surname", there will be a reversal fee for the transaction (which I later found out it was a mere R6.00 compare to R1500 that I stood to loose) that the client would have to give authorization and its not just a reversal its a huge process (which by the look of things didn't want to deal with). I told her I need to try as I need my money back . she rolled her eyes at me and started taking my details and got on the phone with whom ever she was talking to. she told me they were trying to get hold of the client and there was a misunderstanding so my query has been escalated. I am the one who still had to probe, and ask how long that will take, I was told two days, I had to probe again and ask what now happens to the money and was told they only hold if for two days until dispute as been resolved. I asked again what if there is no delightful resolution I was told there is nothing they can do and it becomes a civil matter. Tried to give a scenario where if the client was no longer using the account, I was told by the young lady my scenario makes no sense why would the account not be in use and it doesn't matter I will loose my money there is nothing they can do. I was given a piece of paper with scribbles on and even there I had to probe "is this my reference number?? Firstly CAPITEC please explain to me why must I get authorization from someone I don't know, who doesn't know me to give me back my money that you can prove received by accident??? how many unauthorized debit orders go off your clients account without you confirming with your client if the money may be taken? why would a stranger give me my money back? you are just relying on their morals and if they don't have morals too bad for me? right now its not even about the other client but logic behind this rule? because you can prove beyond reasonable doubt that they other client received the funds by error. How far to you go to protect me as a client as well? please, please please, explain this to me??