Appauling Service

<p>I called Capitec this morning to retreive my current balance I was helped by a gentleman who asked me security questions, which I passed but before he gave me the details we were cut off. I called back was assisted by a very abrupt and short off lady and was then told that I had failed the security questions. I asked to speak to the manager whom I told that I had just called before passed the questions now all of a sudden I failed them? I told him to ask me anything he wanted as there is nothing about myself that I did not know. I also told him to check theircall log to see that I just called he just said he could not help. I am so dissaponted and frustrated as I wanted to settle before my debit goes off tomorrow and I simply wanted the balance. I have never received this type of bad service from Capitec. In future I'll take my business else where just as well im settling cant see myself being with an instituiton who is this unprofessional and the consultants attitude was as if she was doing me a favour.</p>