Appauling Service

Utterly appauled and disgusted with capitec service. A customer deposited funds into my account for goods purchased, the value was R12590.

These funds were put on hold, customer cancelled the order and needs to be refunded. This was in December last year, we provided affidavits as well as the customer where I gave permission to capitec to realese the funds. To date nothing has come of this. I have used all escalation channels which they don't respond too. I need this resolved asap please release the funds for the client