Appauled by the lack of service received from Capitec

Highly dissatisfied and appauled by the lack of service received, I renewed my vehicle licences on the 17th of September 2025, of which an admin fee and courier fee had been added, to date I have not received my licence discs for my vehicles and I'm incurring fines and loss of income as these vehicles are used in business. I've called through the app on more than 4 occassions and I keep getting the same story , we awaiting a waybill number and will contact you via SMS to provide it , still waiting .......Capitec please get your act together and sort out my query