sM
sivenathi M
1 reviews | Active since Jul 2014
22 May 2023, 12:33
Appalling service with no feedback!
It has been 2 weeks and still Capitec has not transferred the funds from my late fathers savings account to mine, as I was advised by the branch. I have tried to get the status of this process numerous times and still no assistance. The WhatsApp chat platform is useless, why have this when its not monitored or servicing the clients needs? I did advise the customer consultants the branches I have visited that this was a matter of urgency as we were short with funds to bury my father. All necessary documents were submitted. What needs to happen now? I need answers!!!!
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Replies (2)
Capitec Bank's replyOfficial
22 May 2023, 12:38Good day Sivenathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply22 May 2023, 12:38
Official
Good day Sivenathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
sM
sivenathi M's updateReviewer Update
22 May 2023, 12:43Thank you for your response, is it automated? I have been receiving same response since day 1. Your whatsApp bots have been responding the same way. Still never received a single call. My number is *** incase it was missed in translation. Kind regards,Sivenathi
sM
sivenathi M's update22 May 2023, 12:43
Reviewer Update
Thank you for your response, is it automated? I have been receiving same response since day 1. Your whatsApp bots have been responding the same way. Still never received a single call. My number is *** incase it was missed in translation. Kind regards,Sivenathi