appalling service - negligence of clients accounts

<p>A friend of mine needed to send me money via cellphone banking on the 04/12/2016,so i then provided them wih with MY registered number.A few minutes later my friend confirmed the transfer however i had not recieved any confirmation on my phone.I then deciceed to go to an atm just to make sure ,but to my suprise there was no funds IN MY ACCOUNT.I then decieded to go the the bank yesterday 05/12/2016 to check on this because i was certian my friend sent the money as he sent screen shots of the sms comfirmation as well as bank statement.When i got to the bank i was firstly assisted by the manager who confirmed the money went into another persons account.She said it seems my number is linked to 2 acconts number.She then said i should wait for a consultant to assist me so they can call head office.At that point i was very confused because this is my account and my cellphone number.When i got to the consultant i then explained the story again and she called head office,they just told her the same thing,no one apologised and worst of all, i was advised the sender of the money needed to log a query so that they can trace the money. No one could give confirmation that this will never happen again.I dont understand how this can be taken so lightly,this was not my fault or the senders fault.Capitec should fix this mess and ensure this amount is eisther sent back to the sneder or to my account.Secondly i need confirmation that this will never happen again.Some one should also explain to me how this happend and how safe are we to bank with capitec? .Could the system not trace that these numbers are the same?? what kind of systems are you using any way?? Im so dissaponted at this piont and should i not get a responce, i will go to all social media and make sure ppl know not to trust capitec.This must be the worst service Iv ever recieved in my life.FIX THIS MESS!!!!</p>