APPALLING SERVICE IM DISSAPOINTED

I called Capitec on the 3/01/2023 spoke to an agent who I advised that I have a debit order that went of my account for an amount of R342.62, I advised the agent at capitec that I do not know this debit order. I was informed by the agent that he would block my card and stop the debit order from ever debiting again, I was going to be charged certain amount for the blocking. I was given reference number ***. Today the same amount was debited from my account and I called in and spoke to Gerk who advised me that the first agent did not block this account hence i was debited again,. I am not happy with this at all as I have been waiting for my first refund and now this happens again, where the hell does capitec think I have money to play with..

I am so appalled by the service I am now getting from capitec as this is my money and i want it back, now I am told that I have to wait for my query to be escalated why the hell must i WAIT THAT LONG YET I TOOK THE INITIATIVE TO CALL IN JANUARY AND YOUR AGENT DID NOT DO THE RIGHT THING AS A TRAINED CONSULTANT.

i NEED FEED BACK FROM YOUR BY CLOSE OF BUSINESS TODAY OR I AM ESCALATING THIS FURTHER AND TAKING YOU TO SOCIAL MEDIA PLATFORM.

CONTACT ME ON *** OR ***.

Thank you Lunathi Tafeni