Appalling service from capitec bank. I WANT MY MONEY BACK!!!

The service I received from Capitec Bank has been appalling lately. I had an issue with a transaction I needed to make which was unsuccessful, I still do not know the reason for this. I called their client care line 4 times and on all calls the call gets dropped before the matter could be resolved.

I called in several other times during the week until I got someone who did attempt to assist me but evidently failed to complete the process of escalating the matter to the relevant party.

So now my matter is still left hanging and unresolved for 2 weeks now and I still have not received my money back as this issue involves money that didn’t go through to the desired destination.

I am tired of calling capitec bank and not being assisted.