Appalling service from capitec bank

3 weeks ago my bank account was paused because someone i don't know even from a bar of soap deposited amount of R350 on 31 March 2024 and i wasn't even aware of it because i hardly check my in-app messages.

It is said that the money was from a big investment **** called RNI, which I'm not even part of, now my account has been flagged because of it. I was told to go look for the person that deposited the money into my account and ask for them to provide me with a proof of payment and an affidavit saying that he's the one who transferred the money. I don't know who the person is and i wouldn't know where to start looking.

I've been with capitec for 14 years if I'm not mistaken and this is the treatment i get from them. I can't access my money because I'm blocked for something i don't have a clue of.

I just want to access my money and close this account for good because what they have done to me is beyond words. I'm no longer interested in banking with them anymore. I just want to cut my ties and bank elsewhere.