Appalling service from Capitec

This morning I did an application for a credit card with Capitec's Direct Loans. I must say that I am appalled at the service.

I was called by an agent called Keenan. Who asked me to email him my documents which I did so immediately. He called 2 hours later to say I must send my ID copy which I did so immediately. I waited another 2 hours for feedback, then I decided to call. I was advised by the agent that Keenan will call in 15mins but he never did. An hour later I again decided to call, the lady said there are no documents uploaded for my application. She then said she'll send me a message on whatsapp to upload and I uploaded immediately. She confirmed that she received all the documents and I should expect feedback around 4pm today. Unfortunately there was no feedback. To make matters worse she was singing whilst on the call. At that point I felt hopeless. I requested a reference for the call and she responded by saying there is no reference for the call. Even now I have not received a single update on the application. Not even an sms to say that the application has been received. At this point I'm lost for words. I did not expect such service from Capitec Bank. I could have app**** at my bank and others that were offering me their credit cards, but I have heard good reviews about Capitec hence I decided on Capitec and didn't bother with others. This proves to me that Capitec is like all the other banks. Keenan asked if I'd like to switch to Capitec and I told him that I would love to, if only my employer allowed it. However now I don't feel the same way anymore.