Appalling service from Capitec

First of all I gave 1 star because there is no option of not selecting a star which I dont understand why there isnt. Capitec does not deserve even a single star. They have *********** lazy impatient rude staff on their online platforms (customer service agent and credit department) who lack accountability. They just dont know what they doing just send one from pillar to post no one serves with effectively no results at all. They dont even bother to ask for their own system generated reference number just impatient wanting to transfer one elsewhere, where they also just passed the buck and wanted to transfer me again. Their system just closes a query without results and says no query was logged within last 30 days next time I checked within same week it says 60 days, systems are operated by lazy staff members hence this. Everytime you have to explain one thing over and over agian but you dont get resolution. I just want to close the stupid account they just ****mers.