Appalling service

I'm very angry about the level of customer service Capitec's call center works from the consultants to the the team leaders, all of them are very *********** and appalling. We as clients pay for service that are not serving us, this is "BS" we are losing money from our accounts and your consultants just puts you on hold until you are out of airtime or they just drop the phone. One of them was even honest to say team leaders don't want to take calls requested by clients. What's going here.