APPALLING Service Consultant

Capitec East Rand Mall Friday- 13/09/2024 8:20am

So I use 4 banks and I plan to start saving in one of those plans that have higher interest rates so I went to Capitec East Rand Mall for some information and assistance with this since it's a very new area in my life. The mall is quiet at this time.

I forgot to get her name but wow I've never asked a person about how your bank works and they expect me to read everything off the app and understand it, and then get irritated when I ask them questions. Let's talk about how she started becoming impatient when her friend, WHO DOESN'T WORK THERE, entered the branch upon HER request. I've never felt so belittled and disgusted. Please educate your staff on the products you have and teach them that a client's bank balance shouldn't determine how far they're willing to go to help.

If other banks offer worse interest rates, I'm still choosing them over yours because your staff member was so rude and uninterested to help. I asked about the difference between nominal and effective interest rates and guess what she said? "Why are you being difficult all of a sudden?" WHAT???!!! SERIOUSLY?! Are these the 'service champions' you have now? I didn't even get a ticket issued to me. Guys, what's going on?

I don't understand how being friendly with a person can lead them to neglect their contractual, moral and ethical obligation to you as an employee and to me as a customer. DISGUSTING!