Appalling service and theft

I wrote last week about a transfer I did on the 17 th of November for R526.40 from capitec into a closed loan account. I was told to do a recall which was not necessary because the account is closed. I have been refunded for this however after dealing fnb because capitec said they couldn't help I was told that as the transfer has been done from capitec as their client they should investigate on my behalf. They have just sent an e-mail to say it was my error can you believe ash naidoo in other words saying its my problem. Insane. Regardless the money should have been returned to my capitec account. The bank procedures is not my fault. Capitec needs to investigate and ensure my money is returned. Otherwise it's theft. I'm now going to report this to Wendy know let, east coast radio and daily news then I will go to lawyers if necessary.