APPALLING SERVICE AND LACK OF COVID PRECAUTIONS AT LIBERTY MIDLANDS MALL CAPITEC BANK BRANCH

I went to the Capitec at LIBERTY MIDLANDS Mall. with my mother to get a new card for her as she had misplaced her. At the entrance, the consultant only sanitized our hands and did not BOTHER to take our temperatures. She was also the consultant who ended up assisting us with our query. She was very rude and abrupt. She did not answer questions properly when we asked them. She even got upset when we struggled with the self-service and said we were wasting money by requesting her to print a statement for us. I have been banking with Capitec for many years and have never received such terrible service. This consultant had clearly come to work in a bad mood and was very disrespectful towards clients. When my mother asked her for her name, she said it was ZAMA. All that I recall is that she had tattoos on her arms. I urge Capitec to train all consultants in providing execllevt customer service. It is also of great concern that she did not take our temperatures (or anyone else's for that matter) as we are in the peak of the second wave and my elderly mother is at high-risk of contracting the virus. I would like this complaint to be attended to as a matter of urgency.