Appalling service

On monday I accidentally blocked my online business profile.

I called the 0860 number and said the number does not exist.

Yesterday I decided to go to a capitec branch hoping someone at the branch would be able to assist me. Only to be told that i need to call in and speak to a relationship banker. I explained to them that i tried calling but call would not connect as the number does not exist. Agent at the branch told me that it could be due to their systems being offline.

I then later spoke to an agent via the chat, who gave me a 011 number.

Today i called this 011 number and managed to get through only to be placed on hold for 15 minutes not once not twice but three times.

This is absolutely appalling service. I need to transact on my account and dont have the time to be calling in constantly only to be placed on hold.