APPALLING SERVICE

Capitec allowed a debit order that was not authorised to go through my account, I tried disputing the transaction on their APP but would not allow me. I went to their Centurion Branch and reported same, their banker (MAHLODI) told me it cannot be reversed. She said I should call the company involved - Isabella Garcia. I also reported that my authentic debit order couldnot go through which would result in me having to pay a penalty for the transaction. This bank cannot safeguard my account and are not interested in assist me as their client.