Appalling Service

I would like to complain about Capitec bank especially the Goodwood branch. Friday the 17th of July I went into Goodwood Mall Capitec branch to ask for them to write up a document stating that the bank had FICAed me in terms of the act of which no bank statement or client profile is allowed. All of this was requested by Momentum, to proceed with a loan application. The consultant called their Head office spoke to a lady who then informed me over the phone that I would receive the document within 7 days as an email. Well today is the 2 August 2015 and its way past the 7 days and I still have not heard or received anything from the bank. I have bills waiting for me and still nothing and my application is just hanging.<br> This is really unprofessional of Capitec bank and extremely inconsiderate of them to do this.<br> When I called the bank to find out exactly what was going on. Amazingly no one knew anything about it. No one could help me. I even sent an email out to them stating to please let me know what is going on with the document and till now this very day nothing.<br> <br> My faith in Capitec bank has been lost completely. Super disappointed and really considering moving banks