Appalling service

I went to Capitec bank Tower mall branch and for the first time I received appalling service from a customer-centric bank like Capitec . I went to the bank in the afternoon (01/04/21) there where no customers I had a ticket in hand no one was calling me, there where two consultants at the teller side having a time of their lives talking to each other and on their phones. I went to the cashier side and asked them to call my ticket, they did but continued conversing and looking at each other and concentrating on the phone ,the other 1 had no mask or face shield and no name badges . The kind of service i received was painfully disappointing ,I had to ask for the manager unfortunately he was not around, I then had to ask the ladies for their names Refilwe and Naledi.