ND
Norman D

1 reviews | Active since Jul 2011

25 May 2022, 16:28

Appalling Service

Hi,

Called the contact center for a settlement quote on my loan account. They transfer you from South Africa to Zimbabwe than to America and back to Egypt. The agent from collections by the name Lonwabo Dondolo has no customer service skills at all, instead of trying to assist ge decided to argue with me and speaking over me and I still don't have the quote.

Capitec Bank is like a ****a shop and not a bank!

Regards, Norman Dilley

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 May 2022, 17:00
Official
 Good day Norman 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank