BB
Bryan B
1 reviews | Active since Jan 2018
29 Oct 2022, 11:03
APPALLING SERVICE
Very unhappy with this bank. They have allowed ********** payments to go out of our business account not once but on 7 occasions even after blocking the debit order. They do not care about their customers and their hard earned money. Your money is not safe with them. Absolutely useless. I have been waiting since July 2022 for them to reverse the payments. This month they allowed 4 of these payments to leave my account even with a dispute on the debit. They do not know what they are doing. Totally ***********. I am closing my account!
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
29 Oct 2022, 19:39 Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Capitec Bank's reply29 Oct 2022, 19:39
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
BB
Bryan B's updateReviewer Update
17 Nov 2022, 13:18Thank you for getting back to me, but I have not heard form you since the 3rd of November. Very disappointing to say the least!
BB
Bryan B's update17 Nov 2022, 13:18
Reviewer Update
Thank you for getting back to me, but I have not heard form you since the 3rd of November. Very disappointing to say the least!
Capitec Bank's replyOfficial
17 Nov 2022, 16:43Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Capitec Bank's reply17 Nov 2022, 16:43
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank a Division of Capitec Bank Limited
BB
Bryan B's updateReviewer Update
23 Nov 2022, 12:06Thank you Mercantile Bank for helping. Well done!
BB
Bryan B's update23 Nov 2022, 12:06
Reviewer Update
Thank you Mercantile Bank for helping. Well done!