APPALLING SERVICE

<p>Hi,</p> <p> </p> <p>I have registered for remote banking at Midrand Boulders, assisted by a lady that had her name tag hidden with her long braids.</p> <p> </p> <p>1. she assisted me to register for remote banking. </p> <p>2. i told her that i will need to register for online shopping, she continued to advise me that i will be able to do so on the app.</p> <p>3. i tried registering myself on the app.</p> <p>4. the system could not verify my details on the app or online</p> <p>5. i phoned the contact centre, to assist to have the suspended status lifted, the advisor told me it has been lifted and i need to try again in 30 minutes.</p> <p>6. 5 hours later, my details are still not accepted by your system</p> <p> </p> <p>i again phoned the help desk, assisted by Busisiwe this time, she told me that there is absolutely nothing she can assist me with as she did not have my card or id in front of her. </p> <p>it is 6.42pm in the evening, where do i access a branch that is open at this time??? and why should i be refered to the branch AGAIN when i was advised that i will be able to register myself. </p> <p>Busisiswe was neither helpful or willing to listen to my query.</p> <p> </p> <p>Is this the kind of service I should expect when visiting your branches or calling your help desk? what is the point of having consultants at branches that are not helpful and consultants at your helpdesk that offer worse service than your walk in branches?????????????</p> <p> </p> <p> </p>