Appalling service: 3 months of incorrect LiveBetter payouts & generic stalling tactics

I am deeply disappointed by Capitec's absolute lack of integrity and incompetence regarding my LiveBetter Rewards. For three consecutive months, Capitec has shortchanged me on my valid, qualifying transactions.

The shortfalls are as follows: - February (Paid Mar 10): Shortchanged R7.51 - March (Paid Apr 10): Shortchanged R65.42 - April (Paid May 10): Shortchanged R152.59 Total Owed to Me: R225.52

I opened my initial case (***) on 14 April 2026. I followed up via WhatsApp on 4 May with Thandeka, who promised it was "escalated as urgent." After receiving zero feedback, I sent a formal email demand on 12 May giving a deadline of midday on 13 May.

Instead of an actual answer or a calculation breakdown, I was brushed off by Anela Mntalo from Client Care with a generic template email stating it has been "escalated to a specialist team" and they have conveniently generated a brand new case number (***), seemingly to hide how long this has actually been dragging on.

It has been over a month. I have acted with complete honesty and provided all transaction proof, while Capitec continues to withhold my money with zero transparency. This is remarkably terrible service.

Do not respond to this review with another automated template telling me to use your WhatsApp bot. I want a senior manager from the specialist (LiveBetter) rewards team to contact me with a resolution and a manual payout of the R225.52 you owe me. If this is not resolved immediately, my next stop is the National Financial Ombudsman. Do not have rewards structure and then no support!