Appalling service

<p>appalling service. I must say I have never received such poor service in my life. Firstly, you debit my account of an amount of R1635.90 WITHOUT MY CONSENT, I go to your Baywest branch (1st July 2016) and called your service team to reverse the transaction and I was advised turnaround time is 48 hours, it is Tuesday now (5th July 2016 - 4 days later) but nothing has transpired as yet! I call in, get through Sethu who cant confirm when the money is going to reflect on my account, I requested to speak to manager and she placed on hold for over an hour. I call in again they eventually transfer me to a TL Portia who also couldn't do anything but email Takalani sesemi who is dealing with the case and will get back to me, and her manger is not available as she is in training! NOT EVEN ONCE, NOT EVEN ONCE did any of these people apologise for the inconvenience caused by them! I am so disgusted with your service and regret even dealing with such *********** people!</p>